More changes by P&O, apparently done for you though.

With new technology and new software throwing itself at us all the time we can at times get lost in it all, but what’s more frustrating is when it is introduced for our benefit but then comes at a cost.

I have had a few P&O customers speak to me lately about shore excursions pre-booked on the P&O personaliser.

Now before the latest software update you could book your shore excursions and then pay for them on-board, from a ‘giving the customer a good service’ point of view which we all strive for this was great. Not no more.

P&O have installed new software that allows the passenger to book their excursions but you need to pay for them there and then, it gets worse for customer, if they cancel an excursion they lose 10% of what they paid for it, again this never used to be the case.

I questioned it,

I was told, from a pre written script no doubt that after listening to their customers needs and fromsurveys “this is what our customers want” to bring them the very best excursion out there. Really? Who in their right mind asks to be out of pocket 10% when they good get a full refund? Who wants to pay in full, months before the excursion? OK that bit may be a little more realistic from customers wanting to budget their costs over a period of time but still, is this for the customer or the company.

A big shame as P&O have some great itineraries, fantastic cruise ships and are dedicated to the UK with all their Southampton cruises.

Have you noticed any changes lately that you feel really does not benefit you at all? Let me know.