On the rare occasion, there is cause to make a complaint about your holiday but luckily, due to the exceptional standards and service offered on cruises, it doesn’t happen often.
Unless you’re one of these people:
(Survey conducted by external independent agency).
1) One couple were extremely disgruntled after the Captain of the ship failed to comply with their request (made via a note they left in their own cabin) to wait for them in port as they had so much to do and would be returning to the ship a couple of hours after the scheduled departure time. He didn’t wait. The passengers had to fly to the next port to catch up with the ship then requested compensation for their extra travel expenses.
2) A lady, during the course of her Mediterranean cruise, complained that the sea was too loud and was preventing her from having a decent nights sleep.
3) A woman complained to her travel agency that she’d had to reschedule her holiday as she’d not been advised that she needed to take her passport on a cruise sailing from the UK, only found out upon (attempting) check-in and that she thought she only needed her passport if she was flying to another country.
4) A man who believed that ‘all cruises should be hot’ stated that he wanted reimbursing for the warmer clothing he’d had to purchase whilst on an Alaskan cruise. He also claimed that he wanted compensation for not being able to swim in the pool each day and not getting ‘an impressive tan’.
5) An older couple demanded a full refund for their cruise after they were not provided with a packed lunch each day as they left the ship.
6) After taking a Celebrity cruise and not seeing any ‘actual’ celebrities on board, a refund was demanded by a passenger.
7) One couple tried to claim compensation for the money they’d ‘had’ to spend on tips because the service was so good and the staff so helpful.
8) Recently, a lady complained that she had no window in her inside cabin and was not impressed that no one was able to come and ‘install’ one for her.
9) On a Hawaiian cruise, a young lady complained that Gary Barlow wasn’t on board. She’d heard that he’d holidayed on that cruise before and thought he’d be on again when she travelled.
10) And finally, a gentleman (one half of a newlywed couple) complained that the staff hadn’t strewn petals over their cabin each morning or bought them champagne and strawberries each day via a private butler. The groom then admitted that he’d not advised the cruise line of his new status, nor had he requested the extras he expected.
What’s the funniest complaint (cruise related or not) that you’ve ever heard?
About Me
I've worked in the Travel Industry since 1998. I started straight from college after obtaining an Advanced GNVQ Qualification in Travel and Tourism. I specialise in Cruise and Cruise and Stay Holidays so if that's what you're after, you've come to the right place. I have 3 children - Aimee…
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