Cruise Line with a concience

Last week a very good customer of ours called with a query on his booking and happened to mention that he had noticed that the price of his holiday had gone down by £1200.00.
I think we can all sympathise because it has happened to us all at some stage whether it be a holiday or something you have simply bought in a shop and noticed later that it was reduced in a sale.
I have to say that our customer was very understanding and had accepted these things happen.
I did say I would speak to Royal Caribbean to see if they would maybe even offer an on board credit or some other type of goodwill gesture.
I left the enquiry with them and they have just come back and allowed our customer to cancel and re book at the lower price with no charges for cancelling.
They did say that it is not standard policy but they will consider each individual booking and on this occasion I am happy to say it worked in our favour.
I really think they have shown great customer service because this has given confidence back to our customer who travels regularly with the cruise line and will hopefully continue to book with them in future.
Other companies could learn a valuable lesson and treat their customers with the same level of courtesy. I can’t imagine a high street store giving you the difference back on an item now in the sale can you ?
The special offer was for the Independence of the Seas on 27th July 2013 and on top of their savings they are also offering up to $1000 on board credit.
Just think of all the speciality dining, spa treatments, drinks you could have for that