When clients come back from cruises I have booked for them I try to give a courtesy call to make sure that everything went well on their cruise.
On recent sailings with P&O I have had mixed reviews on their holiday.
For instance –
‘Oriana looks tired on the inside. Food has come out tough or cold’ Also ‘Oriana had a very pronounced shudder and over the dining table we heard that other passengers had complained that their cabin was very noisy and P&O said that there were no cabins to move to’
‘Arcadia are now charging 20p for a bookmark ’
‘Arcadia are not doing the normal silver service. I received my food plated with no extra vegetables, I had to ask the waiter to get some more’
P&O have a huge past passenger following and little things like these have made clients wonder whether they would sail with P&O anymore. I have even heard that clients are looking to change brands to Princess or Celebrity.
Of course these are individual opinions and everyone is different. I have clients who have just returned from other P&O ships and their cruises were excellent and no complaints at all.
In my opinion P&O need to look at the little things that will make them stand out from the competition as at the moment P&O are standing out for the wrong reasons!!
About Me
I started life working at good ole Woolworths for quite a few years (too many to mention). Other past jobs I have tried are working for an Interior Design company, Retail for a well known American chain and a Policeman in West Midlands Constabulary. I live in Birmingham in my…
Read more