Cruise.co.uk in the news…..and this time it’s me!
I am really pleased to find this article on the Travolution website . They do say that everyone has their fifteen minutes of fame!
Cruise.co.uk adds blogs by call centre agents
Author: Chloe Berman | 24 February 2010
Cruise.co.uk has set up individual blogs for all 40 of its call centre agents in an effort to offer a more personalised service to customers.
Each agent writes a daily blog post, giving their observations or opinions about cruises, destinations and travel industry trends.
Some also have a feature called ‘rate my service’ where clients can leave feedback.
One of the most popular agents, Hannah Wilson, is attracting 600 readers to her site each week.
Managing director Seamus Conlon said: “I wanted to put a face to a name. Rather than just having a site where you ring a number, this allows customers to see the agents and read their opinions.
“When you sit down in a high street agency, you have no way of telling if an agent is knowledgeable. This way, customers can do some research before they call us.”
The blogs are just the first stage in personalising the site, added Conlon.
Each agent writes a daily blog post, giving their observations or opinions about cruises, destinations and travel industry trends.
Some also have a feature called ‘rate my service’ where clients can leave feedback.
One of the most popular agents, Hannah Wilson, is attracting 600 readers to her site each week.
Managing director Seamus Conlon said: “I wanted to put a face to a name. Rather than just having a site where you ring a number, this allows customers to see the agents and read their opinions.
“When you sit down in a high street agency, you have no way of telling if an agent is knowledgeable. This way, customers can do some research before they call us.”
The blogs are just the first stage in personalising the site, added Conlon.
One Comment on “Cruise.co.uk in the news…..and this time it’s me!”
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I've been a Cruise Consultant for a number of years now and I can honestly say that it is just the best job ever. No two days are the same. I have got to know some fantastic people through the course of my job, both in the industry and clients,…
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Well Done Hannah
I certainly find your posts entertaining.
Not sure if I beleive the BYOB – Part 3 where you say that no one at cruise.co.uk has ever been under the influence. I cruised on Seven Seas Voyager shakedown a few years ago with some of the Victoria Travel team. At the time Raddison (now Regent) charged for drinks on board, but on our cruise the till system was not working so all drinks were free. We had a great time and were well looked after by the Victoria Travel team, needless to say we all put the excellent bar services to the test… it was our job after all… we were there to test the ship!!!
Keep up the great work.
P Taylor