So, P&O’s chief planner has been at it again.
Just a few months after selling the Adult only ship to Azamara and cancelling all the holidays already booked on it they have now replaced it with a family friendly ship, The Aurora.
This will take place after its refurb next April . The Aurora will join the Arcadia and Oriana as ships exclusively for adults from April 8, 2019.
Was the ship that desperate for a refit? Could it have not waited 12 months and then make her an adult only ship in 2020?
I agree the market needs another adult only ship as more and more super duper family friendly ships are built but Mr Planner, your timing, or planning surely could have been a lot better.
So what about those families already booked on it?
Passengers already booked on Aurora with children are being offered the option of re-booking on one of the few P&O Cruises family-friendly ships – Azura, Oceana, Britannia and Ventura.
A lot of people plan their holidays in advance and I have had families affected in particular a family who always book early as need a adaptable cabin.
P&O are offering to rebook holidays with them with a 5% future cruise credit for the passengers who had booked which is better than nothing but….. it ties that customer to P&O!! Perhaps the client has lost faith in P&O, Perhaps the itinerary is not available on the other ship. Then what?
What do you think to it all?
have you been affected and what has been P&Os response to you?
About Me
Hi, I'm Trevor Smith and I joined the travel industry in 2001 as a part time travel consultant. Over the years and as the industry took a grip of my career I have moved through the ranks. Going full time in 2002 I soon went into management, training and development.…
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