Ocean Village – Not a good company to do business with
Ocean Village have done a major campaign to get customers to pre register for their final voyage. This is going to be a very popular sailing and is expected to sell out immediatly. They have issued prices and encouraged travel agents to prebook as many customers as possible,
Whilst they have warned us that prices will increase, they have now advised that prices are increasing once just 2% of any cabin grade is sold. This is a ridiculous way to do business. The prices agreed currently are basically meaningless. We are supposed to ask customers to agree their maximum budget and we have to guess what the price will be.
As it is such a popular sailing there is no need to have a ‘headline message’ cheap price. Why not just sell at the price they want to get from the start. As an agent, it does not look good having to tell a customer that there cruise has gone up or that we cannot confirm a price in advance.
I personally think this is a very bad way to business – they will upset agents and customers alike. But then I guess they don’t really care what we think do they. What do you think?
One Comment on “Ocean Village – Not a good company to do business with”
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I have worked in the travel industry for over 25 years now since beginning as a holiday rep on a campsite in France and I have a real passion for travel. I've worked in all aspects of the industry including sales, marketing and management and I've specialised in most products…
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As someone who has enjoyed cruising with OV and have spent some of the most enjoyable holidays of our lives on those ships we cannot believe the contempt P&O UK are showing to their loyal customers not only by taking the brand off them but ripping them off in the final season. We took our last cruise with them over christmas / new year, it was very enjoyable but the rot had set in, the ship is getting very shabby and the entertainment was variable (just no need for x-factor loosing acts!). OV will not be getting one more penny from us and neither will P&O uk unless they come up with a viable alternative.