How low would you go?

Is cost now all that is important in life? On Tuesday, Arcadia’s Grand Alaskan voyage went on sale on 8am. My colleague quoted a gentleman last week who said he wanted to book, as we don’t open until 9am she called him at 5.30 the night before to check that he was definitely booking.

She then duly arrived at work an hour early in order to book his cabin, called him as arranged at 8am to be advised that ‘workmen have just arrived – please call back in 10mins’ On the second call she was informed that he had booked with another cruise agent as they got a cruise deal that was £2 cheaper.

I’m all for ringing around and getting the best price, after all times are hard and why pay more than you have to. But surely good manners and decency comes in to it somewhere? But I’m looking from the agents point of view…what would you have done?