What Cost Is Peace Of Mind?

What is the cost of your peace of mind when booking your cruise?

Are you one of the – I will try all of the agents, get them all to price the same holiday and then will book with the one that undercuts the rest by £5.00?

I bet that when this happens you feel elated, that you have secured the best deal and got one over on the rest of the agents- but at what price?

But just wait a minute and think about what happens when something goes wrong.

Unless you have been living under a hill these past few weeks, you can not fail to have seen the reports on television about the destructive weather the Caribbean has been enduring these past few weeks. It’s not just the Caribbean though, there have been terrible weather conditions in Japan that have caused flight cancellations and delays on some cruises this past week.

Now, I can only speak for this wonderful company – cruise.co.uk, but last Saturday, as the news came through that a cruise ship would be delayed getting back into port at the end of it’s cruise, we pulled together as a team.

Immediately, we were on the phone to our suppliers re booking flights, transfers and hotels. New e tickets were e mailed to our customers. We did all that could possibly be done to ensure that even though it was a difficult time our customers were looked after.

Can you imagine our surprise to hear that customers who had booked with other agents were being told that nothing could be done until Monday – do you know the reason for this? Well, that would be when the airlines had made their decisions about cancellations and refunds, so the other agents were holding back hoping that it would not cost them any money!

How poor is that?

I know we all have a budget – but next time, it may be worth asking yourself, that saving a Tenner may cost you hundreds/thousands if anything goes wrong!